Frequently Asked Questions
Everything you need to know about your BTArtbox experience.
What is the difference between your soft gel tips and regular plastic tips?
Our soft gel nail tips are made from premium soak-off gel material rather than ABS plastic. This makes them thinner, more flexible, and more durable, providing a more natural look and feel that lasts up to 4 weeks.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 7-15 business days depending on customs processing.
Can I reuse the press-on nails?
Yes, if applied with adhesive tabs, the nails can be easily removed and reused. If applied with nail glue, you can reuse them by carefully buffing away any excess glue residue from the back of the nail after removal.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. For hygiene reasons, we cannot accept returns on nail sets that have been opened or applied.
Are BTArtbox products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free and vegan. None of our products or ingredients are tested on animals, and we do not use any animal-derived components in our formulas.
How do I find the right size for my nails?
Each kit comes with various sizes to ensure a perfect fit. You can also refer to our digital sizing guide on the product page to measure your natural nail bed width in millimeters before ordering.